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Frequently Asked Questions:

What kind of services can I access using the card?

The DKV Card allows for cash-free purchases of fuel and selected accessories at more than 54,000 fuel stations of different brands across Europe (in Poland, 3,400 stations). The Card offers a range of additional benefits, including a system for the billing and payment of road tolls in Europe, repair services, non-stop roadside assistance services, online tools for transaction management, route planning or refunds of VAT paid abroad (also as part of a net invoicing system), ferry services, advisory support.

Where can I use the Card?

DKV Card is accepted at over 54,000 stations across Europe; new stations are joining the scheme. In Poland, DKV partner network includes more than 3,400 fuel stations and 150 workshops. The network covers such brands as Orlen, BP, Statoil or Lotos.

How payments are billed?

DKV offers its customers an e-invoicing system and a deferred payment term of 21 days applicable to fuel and other service charges. Every two weeks or so, DKV customers receive one collective invoice itemising all transactions made with the DKV Card. Detailed information on all payments are available via eReporting, a dedicated online platform for DKV customers.

Are there any limits? If so, what kind?

There are no strict limits regarding the amount of purchased fuel or monthly payments. DKV offer has been designed to meet the needs of both big and small haulage companies.

Are there any extra services subject to some special conditions?

DKV Bottom Up – a network of best price fuel stations which comprises exclusively of privately-owned facilities in Poland, Austria and Hungary. In Poland, the Bottom Up network includes 34 stations, a majority of them owned by Lotos, located along key routes. Bottom Up stations can be accessed by all DKV customers without any additional formalities. The customers pay for fuel 5-7% off the distributor’s price.

viaTOLL – DKV as the only viaTOLL operator does not require any financial security from customers using the post-paid billing system.

Tolls – with DKV, customers can pay road tolls collected by all systems currently operating in Europe. This includes motorway tolls, bridge and tunnel tolls and ferry charges.

What services are available online?

DKV eReporting:

All DKV customers can access the DKV eReporting online platform. It enables them to plan and review payments of the entire fleet (fuel expenses, road tolls and purchases of services), track VAT refund status and generate warning reports of unscheduled transactions. The platform’s users can also set alerts. Alerts are triggered by a driver’s unauthorised actions; if this is the case, the management of a haulage company receives a special e-mail notification.

DKV Maps

The issuer of the DKV Card has also launched an innovative solution for optimised route planning. A special calculator enables users to calculate a detailed amount of road tolls payable for travelling on a given route. The calculation takes into account all the vehicle’s parameters such as the authorised gross weight, number of axles or exhaust emission class. Thanks to the DKV Maps toll a haulier can make sure in advance that its account balance is sufficient to cover all necessary toll expenses.

Is there anything else I should know?

One of the key areas of DKV Euro Service operations is the development of online services. The operator focuses on applications which will enable customers to autonomously process any type of data, plan a cost-effective journey or even track vehicles in real time. Such solutions are based on the DKV eReporting application which already allows its users to freely process transaction data with just a few clicks.